The more set routines you have for how you do business, the more consistency, the greater the efficiency, and the fewer cock ups.
And the bonus, your headspace is freed up for creativity and developing the business.
You probably won’t have a set process for every eventuality, but 80%+ of the time it wants to be a slick routine.
Then only intervene when you want to step out of the default to tailor your product or service.
Make life easier, more enjoyable and profitable, write your manual for how we do business here – to educate yourself and others.